Privacy Policy

Introduction

Ice Club, operated by Eskimo Ice Ltd. ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://ice-club.co.uk and use our services.

Information We Collect

Information You Provide to Us

When you use our contact or enquiry forms, we may collect:

• Name and contact details
• Email address
• Phone number
• Company name (if applicable)
• Message content and enquiry details
• Any other information you choose to provide

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address
• General location data (country/region)
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

Geo-Location Information

We use geo-location data to:

• Identify your general location (country/region level only)
• Direct enquiries to the appropriate team
• Provide relevant contact information

We do not collect precise location data or track your movements.

How We Use Your Information

We use the collected information to:

• Respond to your enquiries and provide customer support
• Process your orders and service requests
• Improve our website and user experience
• Analyse website usage and performance
• Comply with legal obligations
• Maintain the security of our website

Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: When you submit a contact or enquiry form
• Legitimate Interests: For website analytics and improvement
• Legal Obligation: When required by law

Third-Party Services

Cookiebot

We use Cookiebot by Cybot A/S to manage cookie consent on our website in compliance with GDPR and data protection regulations. Cookiebot collects and processes:

• Your cookie consent preferences and choices
• IP address (anonymised)
• Date and time of consent
• Browser and device information

This information is used solely to:

• Document and store your consent choices
• Comply with legal documentation requirements
• Provide proof of consent if required by authorities

Cookiebot stores your consent data for 12 months. For more information, please visit Cookiebot's Privacy Policy.

Google Analytics

We use Google Analytics to analyse how visitors use our website. Google Analytics collects information such as:

• How often users visit our site
• What pages they visit
• What other sites they used prior to coming to our site

We use this information to improve our website. Google Analytics collects the IP address assigned to you on the date you visit our site, but we have enabled IP anonymisation so your full IP address is not stored.

Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google Privacy Policy.

You can prevent Google Analytics from recognising you on return visits by disabling cookies in your browser or by installing the Google Analytics opt-out browser add-on.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or merger
• With service providers who assist in our operations (subject to confidentiality agreements)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encrypted data transmission (SSL/TLS)
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights Under GDPR/UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please review our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Form Data: Retained for as long as necessary to respond to your enquiry and for legitimate business purposes
• Analytics Data: Retained according to Google Analytics settings (typically up to 26 months)
• Cookies: Retained as specified in our Cookie Policy

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom, including the United States where Google's servers are located. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date

We encourage you to review this Privacy Policy periodically.

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

• Website: https://ico.org.uk/
• Phone: 0303 123 1113

Additional Resources

• Cookie Policy
• Cookiebot Privacy Policy
• Google Privacy Policy
• Information Commissioner's Office (ICO)